How it works
From your postcode to your completion date.
This is the whole process, in the order it happens, including the paperwork. It is deliberately boring. Selling a house should be.
The short version: tell us about your home today, your written offer arrives the next working day, you choose the completion date, there are no fees, a deposit is paid to you on exchange, and there is nothing to sign until you are ready.
Step by step
Six stages, and you decide at each one.
Minute one
You tell us about the property
Postcode first, then the address, then eight quick questions: type, bedrooms, tenure, condition, who lives there, why you are selling, how soon, and roughly what is owed. Contact details come last, once you have decided we are worth talking to. Three minutes online, or a phone call if you would rather.
Within one working day, in your slot
The person who will buy the house calls you
Not a sales team and not a script. We check we have understood, ask anything the form did not cover, answer your questions, and arrange one visit if we need to see the property. If it is obvious we are not the right buyer for you, we say so on this call.
The next working day
Your written offer arrives
A firm price, the completion date you asked for, which of our two ways of buying applies, and what we have allowed for in the price. It goes by email and by post the working day after you tell us about the property, and there is nothing to sign.
When you are ready
You accept, and we instruct solicitors the same day
Our partner solicitor acts for you and we pay their fees, or you can use your own. We send them everything they need that day, so there is nothing for you to find. A 7 day cooling off period starts the day you accept. You can still walk away at no cost at any point before exchange.
Exchange
Contracts are exchanged and a deposit is paid to you
The price and the completion date become legally binding on both of us. Our deposit is yours to keep if we ever failed to complete. From this point the property is our responsibility to insure.
Completion
The money arrives and the keys change hands
On the date in the contract, as little as 14 days after you accept when we buy with our own funds, or months ahead if that is what you chose. Your solicitor receives the funds, repays any mortgage, and sends you the balance the same day.
How your day looks
NEXT DAYToday, 10:14
You tell us about the property
Today, 10:52
Your buyer calls you back
Today, afternoon
We research the street and the sales nearby
Next working day, 09:30
Your written offer arrives
The paperwork
What you will be asked to sign, and what you will not.
The offer letter
The price, the completion date, which way we are buying, what we have allowed for, how long the offer stays open, and the promises we make: no fees, a deposit on exchange, legal fees paid with our partner solicitor, and the cooling off period.
The memorandum of sale
Sent to both solicitors when you accept. Names, addresses, price, agreed date, and who is acting for whom. It is the document that starts the legal work.
The contract
Drafted by your solicitor on the standard conditions of sale. Ours asks for one change: where we are buying with a deposit rather than our own funds, the contract says so and allows us to arrange our onward sale before completion. Your solicitor will explain it and it is there for you to see, not hidden.
Nothing else
No option agreements, no exclusivity, no lock in, no fees for withdrawing. If a buyer asks you to sign anything like that, be careful.
Two ways we buy
We tell you which one before you accept.
The code of practice for property buying companies requires us to be clear about how a purchase is funded. We would be anyway, because it changes how quickly we can complete.
How the price is worked out1. With our own funds
We buy the property outright. Exchange and completion can happen within days of each other, and we can complete in as little as 14 days from acceptance. This is the route for chain breaks, court dates and anything where the date matters most.
2. Exchange with a deposit paid to you
We exchange contracts with you and pay a deposit, which is yours to keep if we fail to complete. We then arrange our own onward sale before the completion date in your contract, which is why this route suits a completion date set some weeks ahead. The price and the date in your offer letter are the ones you get, and the contract says plainly that this is what we are doing.
On the day
Completion is the quiet part.
Our solicitor sends the money to yours in the morning. Once it lands, your solicitor repays the mortgage and any other charges, deducts their own fee, and transfers the balance to you, usually by early afternoon. You hand the keys to us or leave them with your solicitor. If you are still living in the property, we agree the time you leave in advance; nobody is standing on the doorstep at 9am.
Leave what you do not want. We clear anything left behind after completion at no cost to you.
Questions
Questions about the process
No. You are always free to use your own solicitor. If you use our partner solicitor, we pay their fees and the paperwork runs on one timetable, so nothing gets lost between firms. They act for you, not us, and their advice is theirs to give.
Find out what we would pay. Three minutes, and it commits you to nothing.
A written offer the next working day, from people you can name.